Shipping & Insurance

Only Opals – Shipping & Insurance Information

Can I track my order?

Absolutely! Once your purchase is confirmed, you’ll receive an automated email from Only Opals with:

  • Your shipping details

  • A tracking number

  • A direct link to Australia Post’s tracking page

We exclusively ship via Australia Post to ensure reliable and consistent delivery.

What if my order is delayed or damaged?

We’re here to support you every step of the way. If your parcel is delayed, we’ll follow up with Australia Post on your behalf.

We pack our opals with great care, and while damage is extremely rare, if your opal arrives damaged:

  1. Keep all original packaging.

  2. Take clear photos of the damage.

  3. Email us at info@onlyaustralianopals.com.

We’ll provide our Returns Procedure and arrange a prompt solution.

Is my opal insured during transit?

Yes! All orders are fully insured for their full value while in transit. Your opal is securely packaged, and every shipment includes a tracking number to keep you informed from dispatch to delivery.

To ensure smooth processing, please provide accurate delivery details when placing your order.

Shipping, Customs & Delivery Info – Only Opals

Handling Time

Orders are carefully packed and dispatched within 1–2 business days.

Domestic & International Shipping via Australia Post

Australia Post Registered & Insured Shipping

  • ✔ Free shipping within Australia & worldwide

  • 📦 PO Boxes accepted

  • ⏱ Domestic delivery: 2–8 business days

  • ⏱ International delivery: 7–14 business days (some regions may take longer)

  • ✍️ Signature required on all deliveries

  • 🔎 Full tracking included

🧾 Customs, Duties & Taxes

Duties and import taxes vary by destination country and are the buyer’s responsibility. We provide the appropriate documentation for international shipments.

Common Scenarios:

  • USA & Canada: No duty on polished gems. Orders over $2,000 USD require a customs declaration.

  • UK: No duty on polished gems and jewellery.

  • New Zealand: No duty on orders under $1,000 NZD.

  • Japan: No duty on orders under 200,000 JPY. Customs forms may be needed for high-value shipments.

📬 Contact Us

For any questions, concerns, or assistance with your order, contact us at info@onlyaustralianopals.com.
We’re here to ensure your opal arrives safely and your experience is as brilliant as the gem itself.